Terms of Service

Effective Date: February 22, 2026 · Version: 2026-02-22

NOT LEGAL ADVICE. PacketPilot is a software tool. Nothing herein constitutes legal advice. Consult a licensed attorney for legal guidance.

These Terms of Service ("Terms") govern your access to and use of PacketPilot, a contract packet generation platform ("Service") operated by YourSpace LLC ("YourSpace," "we," "us," or "our"). By creating an account or using the Service, you ("User") agree to be bound by these Terms in full. If you do not agree, do not use the Service.

1. Service Description

PacketPilot is a deterministic contract packet generation tool for use by licensed real estate brokerages and agents. The Service enables broker administrators to upload PDF templates, map data fields to template coordinates, and manage agent access. Agents use the Service to generate offer packet documents from broker-approved templates.

The Service is used before e-signature, email delivery, or printing of documents. The Service is not an e-signature platform, a CRM, transaction management software, document archive, artificial intelligence drafting tool, or legal advice service of any kind.

2. Eligibility

You must be at least 18 years of age and legally permitted to enter into binding contracts in your jurisdiction to use the Service. By using the Service, you represent that you meet these requirements.

3. Accounts and Roles

The Service provides two user roles: Broker Admin and Agent. Broker Admins control template management, agent invitations, seat limits, and brokerage-level subscription. Agents may only generate packets from broker-approved templates.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to your account.

4. Agent Invitations

Broker Admins may invite agents by email. Invite links are single-use and expire after 7 days. Agents must sign up using the exact email address to which the invite was sent. YourSpace is not responsible for failed invites resulting from incorrect email addresses, expired links, or spam filtering.

5. Subscriptions and Payment

Access to the Service requires a paid subscription. Subscriptions are billed in advance on a monthly or annual basis via Stripe, our third-party payment processor. You agree to pay all fees associated with your selected plan.

Subscription entitlements (including seat limits) are enforced server-side. Exceeding your plan limits will block the applicable features until you upgrade.

6. No Refunds

ALL SUBSCRIPTION FEES ARE NON-REFUNDABLE. This includes monthly subscriptions, annual subscriptions, partial billing periods, and unused time remaining after cancellation. Cancelling your subscription stops future billing but does not entitle you to any refund of amounts already charged.

7. Generated File Retention

Generated output files (including packet ZIPs) are automatically and permanently deleted 36 hours after generation. YourSpace maintains no backups of generated files. You are solely responsible for downloading and preserving any outputs you require. There is no recovery mechanism after deletion. Template files uploaded by Broker Admins persist until explicitly deleted by the Broker Admin.

8. No Legal Advice

THE SERVICE DOES NOT PROVIDE LEGAL ADVICE. All templates, documents, and outputs are provided for informational and operational convenience only. Nothing in the Service or generated outputs constitutes legal advice. You are solely responsible for ensuring that all documents comply with applicable laws and regulations. Consult a licensed attorney before relying on any document for legal purposes.

9. No Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, OR UNINTERRUPTED OPERATION. YOURSPACE DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOURSPACE LLC, ITS MEMBERS, OFFICERS, DIRECTORS, EMPLOYEES (INCLUDING JESSE LEE WITHROW III, HIS SPOUSE, AND IMMEDIATE FAMILY MEMBERS), CONTRACTORS, AND AFFILIATES SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF YOURSPACE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL YOURSPACE LLC'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE TOTAL AMOUNTS PAID BY YOU TO YOURSPACE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Mandatory Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any breach thereof (collectively, "Dispute") shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules then in effect, which are available at www.adr.org. The arbitration shall be governed by the Federal Arbitration Act ("FAA"), 9 U.S.C. § 1 et seq., and shall apply in all 50 United States. This agreement to arbitrate survives termination of these Terms.

The arbitration shall be conducted in English. The arbitrator shall apply the substantive law of the State of Texas (without regard to conflict-of-law principles). The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

YOU AND YOURSPACE EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING.

12. Class Action Waiver

YOU AND YOURSPACE LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims, may not preside over any class or representative proceeding, and may not award any relief on a class or representative basis. If this class action waiver is found unenforceable in any proceeding, then the mandatory arbitration provision above shall be null and void.

13. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
Attempt to gain unauthorized access to the Service, its systems, or other users' accounts;
Reverse engineer, decompile, or disassemble any component of the Service;
Upload templates or generate documents containing content that is defamatory, obscene, or illegal;
Resell, sublicense, or distribute access to the Service without written authorization from YourSpace.

14. Intellectual Property

The Service, including its software, user interface, and documentation, is the proprietary property of YourSpace LLC and is protected by applicable intellectual property laws. Your uploaded templates remain your property. You grant YourSpace a limited license to store, process, and serve your templates and generated outputs solely to provide the Service.

15. Termination

YourSpace may suspend or terminate your account at any time for violation of these Terms, non-payment, or any reason at YourSpace's sole discretion, with or without notice. Upon termination, your right to access the Service ceases immediately. Sections 6, 7, 8, 9, 10, 11, 12, and 14 survive termination.

16. Modifications to Terms

YourSpace reserves the right to modify these Terms at any time. Updated Terms will be posted to this page with a new effective date. Continued use of the Service after updated Terms are posted constitutes your acceptance of the updated Terms. You will be required to explicitly accept updated Terms upon next login before accessing the dashboard.

17. Governing Law

Except as otherwise provided in the mandatory arbitration clause above, these Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.

18. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and YourSpace LLC regarding your use of the Service and supersede all prior agreements and understandings relating to the subject matter hereof.

19. Contact

For questions regarding these Terms, please contact YourSpace LLC through the contact information available at packetpilot.app.